How we do it - 1,2,3

1. We focus strictly on workers' compensation and liability claims.
• Expeditious resolution of these claims demands specialized technology and qualified staff.
• Consistently high recoveries require a concentrated effort, persuasive communication skills, and persistent follow-up day after day, month in and month out.
2. We maintain an exceptional staff.
• Hire certified professional coders, with personalities suited to this work, who can think on their feet.
• Train them in our methodology - to be problem-solvers and to overcome obstacles that would derail claims.
• Train them to communicate professionally at all levels, from adjuster to CEO.
• Train them to expect results. Our mission is to achieve and sustain extraordinarily high resolution rates.
• Reward them with high wages plus periodic bonuses.
3. We use our own proprietary, highly structured methodology.

The detailed, specific steps we follow are based upon these principles:

• Immediate verification of claim detail with the insurance carrier.
• Elimination of errors, discrepancies, and information gaps that could delay the claim.
• A sense of urgency to handle every obstacle and move accounts forward.
• Systematic, firm, polite follow-up, on a relentless schedule.